Order Process

After placing an order at our website you will get an order confirmation per email. Your order will be processed upon receipt of your payment. If we don't receive your payment within 1 week the order will be cancelled. 

Orders dispatch as soon as possible. Within 1 working day, after receiving your payment, we will inform you about the expected dispatch date of your complete order. Only complete orders will be shipped. Partially shipping is on request and additional shipping costs apply.

Once your parcel is shipped you will receive a confirmation with the Track & Trace code so you can track your parcel. 
At any time you can view the status of your order, including our update notes at My account.

Possible status of your order explained

Pending Payment not received. If we don't receive your payment within 1 week the order will be cancelled.
In process Payment received, we will process your order. Invoice is sent per email. Within 1 working day
you will receive an email with the expected dispatch date.
Awaiting Stock Not all products that you ordered are in stock. We have to purchase these products or the missing products
are already purchased and in transit. As soon as we receive them we will dispatch your order.
Ready for dispatch Products you ordered are in stock. We will dispatch your order within 1-2 working days.
Shipped Your order is shipped. Mail with track & trace code is sent.
Cancelled Your order is cancelled.

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